Online site Policy

WHAT ARE YOUR SECURITY POLICIES?

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal as well as credit card information is submitted with the highest possible level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

ARE THERE ANY TAXES?

The customer will be responsible for any import taxes that may be incurred on international orders.

WHAT ARE YOUR SHIPPING POLICIES?

We ship to almost every country you can think of. If you are unable to select your country at the checkout phase, please feel free to contact our customer service department. From time to time there are special shipping offers. At present they are as follows:

Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.

WHAT IS YOUR SHIPPING TIME?

Your time is important to us! Orders are normally shipped within 24 hours. Shipment is done using Registered Air Mail. The package usually arrive within 16-18 business days of your purchase date.

*SATISFACTION GUARANTEED*

We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.

100% MONEY BACK GUARANTEE

Your satisfaction is guaranteed. We built our business by offering excellent products to happy customers who order from us again and again. If you are not completely satisfied from the product you received, you can return it and you will get a full refund minus the shipping and handling, which are 25$ for the total order.

We will notify you via e-mail of your refund once we have received and processed the returned guaranteed. You should expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. You can return the product for a refund within 30 days after making an order.

 

WHAT IS YOUR RETURN POLICY?

We want to provide you with the best customer service therefore, we will accept returns that will arrive in our offices within 30 days from the day the transaction was made according to the order records. In order to qualify for a refund, items should be shipped back to our offices in their original package only. Please be sure to enclose a letter that specifies your name, valid contact information, your order number, the exact reason you are unhappy with the product and wish to exchange it.

WHY DO I HAVE TO GIVE YOU MY EMAIL ADDRESS AND PHONE NUMBER?

We use your email address in order to send you the order confirmation and tracking information for your order. Your phone number is used only in case of a problem with the shipping. Although such problems rarely happen it is important to enable us to contact you for the sole confirmation of your shipping address and arrange the delivery data with you.

DO YOU EVER SELL OR GIVE MY PERSONAL INFORMATION TO ANYONE ELSE?

Most defiantly and absolutely not!! We will never sell or give any of your private personal information to anyone, EVER!! This is our strictest enforced policy. Your information is completely safe with us.

WHAT PAYMENTS METHOD YOU ACCEPT?

At the moment we accept PayPal.